Essential Computer Requirements for Customer Service Roles
Minimum requirements include Windows 11, 20 GB available space, and 4 GB RAM.
Recommended specifications include 30 GB available space, 8 GB RAM, and a hard-wired connection with minimum 30 Mbps download speed.
Unsupported operating systems: Chrome OS.
PC Scan
PC Scan checks compatibility with Arise® Platform requirements, focusing on CPU, internet speed, OS, and RAM.
Troubleshooting tips include trying different browsers and rebooting the modem/router.
Internet/Phone Service Providers
Mobile devices must be used for multifactor authentication; smartphones cannot be used for servicing.
A hardwired USB headset is required for most programs, with specific brands recommended.
Telephone service must be hard-wired; softphones are not permitted.
Security Risks
Prohibited items include malicious software, virtualized operating systems, and unauthorized VPNs.
Servicing must occur in the United States.
Software Requirements
Windows Firewall and Real-Time Protection must be enabled.
Updated web browsers (Edge, Firefox, Chrome) are required for security.Hard-wired broadband internet service is mandatory; Wi-Fi connections are prohibited.
Long-distance service may be necessary for certain programs, with bulk plans recommended.
VoIP services must connect directly to a router/modem without interfacing with a computer.